Introduction
This is the definitive guide to Lutron Sivoia QS roller shades for the Malaysian luxury market.
Ten chapters. One decision path.
Across them, we cover what makes Lutron the global benchmark, how to choose the right roller family for your window sizes, the components that shape the finished look, the engineering behind perfect hembar alignment, when to specify dual roller shades, how complete blackout actually works as a system, how shades respond automatically to the equatorial sun, and which Lutron ecosystem your home should run on.
By the end, you will know exactly what to specify, what to ask your interior designer or M&E (mechanical and electrical) contractor for, and when to call us.
Start with Chapter 1.
Table of contents
- Lutron systems for luxury homes
- Choosing your roller family
- Components and the finished look
- The five hembar designs
- Intelligent Hembar Alignment
- Dual roller shades
- Achieving complete blackout
- Sun-aware shading
- Ecosystem and app integration
- Working with New Way
FAQ
Chapter 1: Lutron systems for luxury homes
Before you choose a roller shade brand, answer the bigger question first.
Why does it matter which brand you choose at all?
In a luxury home built to last decades, the motorized shade you specify is not a small decision. The brand you install is the brand you will live with for 20 years.
Why Lutron
Lutron is the global benchmark. Five reasons, all measurable.
Silent operation. 35 decibels at one meter. Quieter than two people having a conversation.
Decade-proof memory. Shades remember their open and closed positions for 10 years, even through power failures.
Automatic alignment. Every bottom edge stays level to within 1/8 inch (3.2 mm) across multiple shades.
Sun-aware automation. Shades respond to the sun’s position through the day, automatically. No daily adjustment. No guessing when the glare will hit. Chapter 8 covers how it works in Malaysia, where the equatorial sun moves harder and faster than the systems were originally designed for.
A track record that holds. Lutron has been manufacturing electronics for over 60 years. Sivoia QS carries an eight-year warranty, with prorated coverage extending into year eight.
Sivoia QS or Triathlon?
Lutron makes two residential motorized roller shade systems worth knowing: Sivoia QS and Triathlon.
Different product lines. Different problems solved.
Sivoia QS is Lutron’s professional, specification-grade system. It comes hardwired or wireless (ClearConnect). It covers the full roller range, supports linked shades and complete blackout.
If your project needs any of those, Sivoia QS is the only path.
One condition applies. Your home must be at a stage where wiring, conduits, and ceiling rough-ins can still be planned. Done early, it is invisible. Done late, it is impossible.
Triathlon runs on standard D-cell batteries. Three to five years of battery life. No rewiring required.
The trade-offs: no linked shades, no complete blackout. Maximum width 108 inches. Motor noise at 38 dB instead of 35.
For most retrofit installations, none of those limits matter.
For a new build with floor-to-ceiling glass, all of them do.
The decision rule is simple
Home still being built or renovated? Specify Sivoia QS. Full system, no compromises.
Home already complete? Specify Triathlon. Lutron quality without rewiring.
Everything from Chapter 2 onward covers Sivoia QS in detail.
Chapter 2: Choosing your roller family
The first Sivoia QS decision is the most consequential.
Get the roller family right and every later choice gets easier.
Get it wrong and no fabric, no smart integration, and no design intervention recovers the result.
What determines the family
Two things drive the decision: window size and recess depth.
The roller numbers (R64, R100, R150, R225, R300) refer to the maximum fabric area each drive handles. Higher number means heavier shade and wider span.
R64: bedrooms and studies
Up to 64 sq ft (5.9 sq m). 1.625-inch tube. Under 35 dB.
Right for bedrooms, studies, and any window up to 8 ft (2.4 m) wide. The correct call for most windows in a typical Malaysian luxury home.
The R64 WIDR variant handles windows up to 12 ft (3.6 m) wide. Same noise level. Beefier tube to prevent fabric sag on wider spans.
R100: living rooms and master bedrooms
Up to 100 sq ft (9.3 sq m). 2.56-inch tube. Under 35 dB.
Specify R100 for double-volume living rooms, master bedrooms with floor-to-ceiling glazing, and most spans up to 10 ft (3 m). Our most-specified family in Malaysian installations.
R150: tall and coupled shades
Up to 150 sq ft (13.9 sq m). Same tube as R100, heavier drive. Under 38 dB.
Use R150 when shades are unusually tall, the fabric is heavy, or you are coupling several panels through a single drive.
R200CW: one drive, six shades
R200CW uses a single drive to operate up to 6 shade panels together. Up to 200 sq ft of fabric across all six.
Lutron calls this configuration a “curtain wall”: a continuous wall of shades that moves as one. Useful when you want multiple panels along the same facade to operate as a single unit rather than as independent shades.
The drive uses the same 2.56-inch tube as R100, but operates at 1 inch per second. That is one-third the speed of other rollers in the family. The slower travel handles the additional load of moving up to six panels simultaneously.
R225: atriums and window walls
3.75-inch tube. Up to 225 sq ft (20.9 sq m). Maximum width 18 ft (5.5 m). Under 38 dB.
For atriums, double-height window walls, and monumental glazing where R100 or R150 would be overworked.
R300: monumental glazing
R300 is the LIFT system: Lutron Intelligent Facade Technology.
One drive for up to 6 coupled panels. 300 sq ft maximum. Single panels up to 12 ft wide and 30 ft tall. Noise between 38 and 50 dB.
For full glass walls in luxury double-volume spaces.
For shades taller than 20 ft mounted above 43 ft, a separate R130 specification applies. Ask your specialist if your project includes glazing at that scale.
Recessed pocket, fascia, or exposed
Recessed pocket hides the entire shade above the ceiling. When closed, only the fabric is visible. When open, the shade disappears completely. This is what most luxury homes specify.
Pocket size scales with the roller family. Chapter 3 covers the exact dimensions.
Fascia is a metal valance below the ceiling. Used when recessing is not possible. Available in white, bronze, and custom anodized finishes.
Exposed roller leaves the tube and brackets visible. Occasionally specified for industrial or minimalist interiors.
Pelmet cheat sheet
Your interior designer and M&E contractor need this before the ceiling is planned.
| Configuration | Drive | Pelmet size |
|---|---|---|
| Single roller | R64 | 90mm x 90mm |
| Single roller | R100 / R150 / R300 | 140mm x 150mm |
| Dual roller (side by side) | R64 + R64 | 180mm x 90mm |
| Dual roller (side by side) | R100 + R100 | 280mm x 150mm |
| Dual roller with dual bracket | R64 stacked | 152mm x 240mm |
| Dual roller with dual bracket | R100 stacked | 178mm x 250mm |
| Tensioned shade (skylights) | Special drive | 150mm x 120mm |
| 1 roller + 1 drapery | R64 + D105 | 250mm x 150mm |
| 1 roller + 1 drapery | R100 + D105 | 280mm x 150mm |
A pelmet planned during ceiling design is invisible.
A pelmet retrofitted after plaster is a fascia where you wanted recessed.
One special case: tensioned shades for overhead glazing
Tensioned shades are for skylights, atriums, and angled glazing where gravity alone will not keep the fabric flat. The drive uses an internal tensioner. No exposed cables. No sag.
Single panels run up to roughly 3m by 3m. Larger skylights use a two-panel meet-in-the-middle configuration. If your project includes overhead glazing or significantly angled glass, ask your specialist during consultation.
Window jamb depth must be at least 76mm (3 in) for inside-mount. Add 89mm (3.5 in) when fascia is specified.
New Way’s standard offering covers R64, R100, R150, and R300. R200CW and R225 are available on request. Your specialist will confirm timing and configuration during consultation.
Chapter 3: Components and the finished look
The fabric is what people see.
The components are what they do not.
Specify them well and the shade disappears into the architecture. Specify them carelessly and the shade looks like an afterthought clipped to the wall.
Fascia: the visible valance
A metal valance that conceals the roller from below.
Use it when the ceiling does not allow a recessed pocket. Two profiles: square (default for luxury residential) or round (softer line, available on R64 only).
Finishes: white, clear anodized, bronze, black, or custom powder coat. White is standard. Anything else has lead time.
One non-negotiable: fascia is not compatible with reverse roll.
If you want the fabric to drop closer to the glass, specify a pocket or expose the roller instead.
Top back cover: inside-mount cleanliness
A metal piece that wraps the top and back of the roller.
It gives an inside-mount installation a clean look from outside the building. In blackout applications, it also blocks light from leaking above the roller into the room.
Same color options as fascia.
Pocket: the recessed install
Pocket installation hides the entire shade in a recess above the ceiling.
When closed, only the fabric is visible. When open, the shade disappears completely. Most luxury homes specify this.
Pocket dimensions match the roller family:
- R64 pocket: 89mm x 89mm
- R100 pocket: 127mm x 127mm
- R225 pocket: 178mm x 178mm
Each comes in a dual variant: 152mm x 229mm (R64), 178mm x 279mm (R100), 203mm x 356mm (R225).
Frame the pocket during the ceiling rough-in. Coordinate with your contractor before plaster goes up.
In a typical Malaysian luxury home with floor-to-ceiling glazing, a recessed pocket is the only finish that holds up to the architectural intent of the room.
Dual mount bracket
Holds two shades in the same opening: a sheer on the room side, blackout closer to the glass.
One detail to know now: dual mount brackets are a separate line item, not bundled with the standard kit.
Chapter 6 covers the full dual roller configuration, including why fascia is not an option for the top treatment.
Pocket flap: the finishing touch
Closes off the underside of the pocket cavity.
Without it, you can see directly into the pocket from below.
Sizes: 2 inch (single pocket on R64 or R100), 3 inch (dual pocket), 5 inch (R225 pocket). Same finish options.
Brackets vs lineals
Brackets bear the weight. White only. Not visible in the finished install.
Lineals are the visible enclosures: fascia, side channels, sill angle, pocket flap, top back cover. White, silver, bronze, black, or custom.
Match the lineal to the room. The bracket is hidden.
What this means for your project
Every component on this page is specified before manufacturing.
Fascia or pocket, lineal color, single or dual bracket: these are designed in, not added later.
Chapter 4 covers the hembar, the bottom edge that finishes the look.
Chapter 4: The five hembar designs
The hembar is the most underestimated component in the system.
Most readers think hembar equals aesthetic. It is. But it is also structural, functional, and in one specific case, the only path to complete blackout.
Five designs. Here is how to choose.
Half-wrap architectural bottom bar
The safe default.
A clean horizontal bar that wraps the bottom and sides of the fabric. Finished edge from any viewing angle. Right for dual-sided fabrics, where both faces must remain clean.
If you have no specific requirement, this is where to start.
Sealed hembar
The most minimalist finish in the range.
The fabric edge is enclosed within a pocket at the bottom. No endcaps. No exposed bar. One sleek, clean line.
Two constraints. Not for dual-sided fabrics. Not for fabrics that cannot be seamed. Confirm compatibility before specifying.
Exposed architectural bottom bar
A visible horizontal bar below the fabric edge.
More structural than the sealed hembar. Reads as a deliberate architectural line that complements modern interiors.
Designer hembar
The statement piece.
More ornate profiles and finishes that read as a design choice, not a structural necessity. Same constraints as the sealed hembar.
Exposed hembar with wool pile
This is the blackout hembar.
The only one.
A strip of wool pile runs along the bottom edge. When the shade is fully closed, that wool pile presses against the sill and seals the gap. Without it, even a blackout-rated fabric leaves a visible band of light at the bottom.
If your project needs complete blackout, this is the hembar. No substitutes.
How to choose
The wrong hembar cannot be corrected after manufacturing.
In every Lutron project we have delivered in Malaysia, hembar selection is the moment where the homeowner sees how much detail goes into a system most people overlook entirely.
One thing the page cannot show you
Hembar selection is the one decision in this guide that does not survive a brochure.
You can read about a sealed hembar. You can study a designer hembar in a photograph. You can understand on paper why the wool pile is the only path to blackout.
But until you stand in front of all five, in real fabric, in real light, with the shade actually moving, you do not know what you are choosing.
The only way to understand how each hembar looks in your home is to see them. Book a showroom visit.
Chapter 5: Intelligent Hembar Alignment
Multiple shades across a living room wall. Each a different drop length. Each a different fabric weight.
Every bottom edge at exactly the same height.
That is what Intelligent Hembar Alignment (IHA) does.
What IHA is
Software built into every Sivoia QS drive.
It monitors each shade’s position in real time and adjusts each drive’s speed so all bottom edges arrive at the same height simultaneously.
Precision: 1/8 inch (3.2 mm) across any number of adjacent shades. Thinner than a standard pencil. Invisible to the human eye across a six-shade facade.
The engineering behind it
Every Sivoia QS drive contains a Hall effect sensor.
It does not estimate position based on how long the motor has been running. It knows exactly where the shade is at every point in its travel.
During commissioning, a Lutron specialist sets phase adjustment: a calibration that accounts for different tube diameters, fabric weights, and amounts of fabric wound onto each tube. No need to remove shades from the brackets.
The system maintains that alignment from that point on.
For most installations, IHA is pre-calibrated at the factory and adjusted at commissioning. For very tall coupled shades, sloped glazing, or skylights, RadioRA 3 and HomeWorks QSX support an advanced alignment mode that handles staggered motion patterns and irregular geometry. Your specialist will confirm which mode applies during specification.
Why physical differences matter
Two shades. Same fabric. Same width. Same drop.
After months of use, one will have wound slightly more fabric onto its tube than the other. The effective radius of each tube drifts apart, fraction by fraction.
Without IHA, that difference compounds. Bottom edges that started level visibly drift within a year or two. No fabric change, no cleaning visit, and no recalibration closes the mechanical variance that has accumulated.
With IHA, the sensor detects the drift and the software compensates before it is ever visible.
When you need it
Any installation with two or more adjacent shades on the same facade.
That is the threshold.
A living room with four panels. A master bedroom split across three shades. A dining room with two shades flanking a door. All of these will show misalignment without IHA, given enough daily cycles and time.
The only exception is a single shade on an isolated window with no adjacent shade to compare against.
Everywhere else, IHA is not optional.
IHA is active in every Sivoia QS drive from the factory. Not a premium add-on. The commissioning step is included in the installation.
Chapter 6: Dual roller shades
A sheer fabric filters afternoon sun and keeps the view open.
A blackout fabric closes the room completely for sleep.
One window. Two jobs. One shade cannot do both.
That is the problem dual roller shades solve.
What dual roller shades are
Two independent shades in the same window opening. A sheer or dim-out fabric on the room side. A blackout fabric closer to the glass.
Each shade operates independently at any position.
During the day: sheer down, blackout fully raised. Light, view, privacy.
At night: blackout drops completely.
In a scene: both move on a single command.
The dual mount bracket
Two shades in one opening require a dual mount bracket. The blackout drive sits at the top, closer to the glass. The sheer drive sits below it, on the room side.
One constraint that catches specifiers by surprise: fascia cannot clip onto a dual mount bracket.
A dual roller installation has two top treatment options. A recessed pocket hides both rollers above the ceiling. An exposed headrail leaves both brackets visible.
There is no fascia option.
Plan the top treatment before the ceiling is closed.
Where dual roller makes sense
Master bedrooms are the most common application in Malaysia.
A bedroom needs a sheer for mornings when you want light without full exposure. And complete blackout for sleep, afternoon naps, or shift workers who rest during the day. A single blackout shade gives you one or the other.
Dual roller gives you both, independently, at any position.
Home theatres and media rooms are the second common application. A dim-out fabric for daytime viewing without full darkness, blackout for movie mode.
In our Malaysian projects, the master bedroom is where the dual roller decision is most often made on the spot during a showroom visit. After the homeowner experiences filtered light and full blackout in the same room, the conversation ends quickly.
Independent control and scene integration
Each shade is a separate Sivoia QS drive with its own position memory and control logic.
In the Lutron ecosystem, both shades can be grouped into a scene. A “good morning” scene raises the blackout and brings the sheer to 70%. A “sleep” scene drops the blackout completely.
One button tap or voice command. Both shades move together.
Chapter 5’s IHA keeps both bottom edges level with adjacent shades across the same facade, even as the two rollers move independently.
The connection to complete blackout
Dual roller provides the delivery mechanism. The blackout fabric on the glass side does the primary work.
But fabric alone does not seal the edges.
Complete blackout requires the blackout shade to be paired with side channels on both sides of the window and a sill angle at the base. Chapter 7 covers the full system.
Chapter 7: Achieving complete blackout
A blackout fabric stops light through the fabric.
It does not stop light around the fabric.
That gap is the problem.
Why fabric alone is not enough
A roller shade covers the center of the window. But the fabric edge sits a few millimeters from the window frame on each side. Light enters through that gap. More light enters at the bottom, between the hembar and the sill.
In Malaysia, where morning sun arrives early and midday intensity is high, those gaps are not subtle.
A band of light at the bottom. Two vertical lines down the sides.
The fabric did its job. The system around it was never specified.
The three components that close the gap
Side channels are aluminum tracks mounted vertically on both sides of the window reveal. As the shade drops, the fabric edge travels inside the channel. When fully closed, both sides are sealed.
Side channels need 63mm of depth on each side of the window reveal. That space must be built in before the reveal is plastered. It cannot be added cleanly afterward.
Sill angle is a horizontal bracket at the base of the window. It gives the hembar a hard surface to close against. Without it, the hembar hangs in open air and light enters freely underneath.
Exposed hembar with wool pile is the third component. A strip of wool pile runs along the bottom edge. When the shade is fully closed, the wool pile presses against the sill angle and seals the gap.
Fabric covers the glass. Channels seal the sides. Wool pile seals the bottom.
All three together. That is complete blackout.
What has to be planned before plastering
Side channels need 63mm of reveal depth on each side. If the reveal is already plastered at standard depth, side channels either sit proud of the wall as a visible add-on, or cannot be installed at all.
The sill angle must be coordinated before the floor finish is complete.
If a recessed pocket is used, paint the interior of the pocket cavity a dark color. A light-colored pocket reflects ambient light downward and softens the blackout even when the shade is fully closed.
We have walked into projects where the homeowner only learned about side channels after their reveals were already finished. The honest answer at that stage is that complete blackout is no longer possible without visible compromise.
The right moment to specify it
Before the window reveal is plastered.
That is the window.
If your project is still at the build stage where the reveals are open and the ceiling rough-in is accessible, complete blackout is straightforward to specify and invisible once installed.
If the ceiling is already done, speak to your specialist before assuming it is too late. Some configurations work in existing homes.
Blackout is a system specified before your plaster ceiling is done. Book a showroom visit and we will plan it with you.
Chapter 8: Sun-aware shading
A shade set once at installation cannot keep up with the sun.
The sun moves too fast and the sky changes too often.
That is what sun-aware shading solves.
Why this matters in Malaysia
Equatorial sun.
Hard glare on east-facing glass at 8am. Hard glare on west-facing glass at 5pm.
Cloud cover that flips between bright and overcast within an hour during the monsoon.
A homeowner cannot manually reposition shades through the day every day. The conditions move too fast. By the time you notice the glare, you are already squinting.
Sun-aware shading solves this by repositioning shades automatically as the sun moves and the sky changes.
What the system actually does
Two Lutron capabilities handle this:
Hyperion is built into Quantum.
Natural Light Optimization is built into RadioRA 3 and HomeWorks QSX.
Both reposition shades through the day based on the sun’s position and your facade orientation.
No external sensor required for basic operation. The system already knows your building’s latitude, longitude, time of day, and which way each window faces. From that, it calculates where the sun is at every moment and how each shade should respond.
Four sky modes
The system operates in one of four modes at any time, based on actual conditions:
Direct Sun. Shades close enough to block direct rays from hitting the room.
Bright Sky. Shades hold mid-position. Contrast reduced. View preserved.
Reflected Sun. Shades close enough to eliminate reflected glare from neighboring buildings, water surfaces, or pale facades.
Overcast. Shades fully open. Daylight reclaimed.
Optional: real-time sky awareness
The base system uses sun position calculations from astronomical data.
For projects that need finer response, Lutron offers a wireless Radio Window sensor.
The sensor mounts inside the glass and reads actual exterior light. It catches what calculation cannot anticipate: a passing thunderstorm, a sudden monsoon cloud, a sky darker than the calendar predicts.
The shades adapt before you notice the change.
Battery-powered. Seven to ten year battery life.
When you take over
Automation is not a takeover. The homeowner stays in control.
Tap the keypad. Tap the app. Ask Alexa to move the shade.
Automation pauses for 30 minutes.
Configurable up to 5 hours, if you want a longer override (a movie afternoon, a meeting that needs a fixed shade position, a guest who likes a particular view).
At sunset, automation resets for the next day.
Which Lutron tier you need
Hyperion is built into Quantum.
Natural Light Optimization is built into RadioRA 3 and HomeWorks QSX.
Caseta PRO does not include sun-aware automation.
If sun-aware shading matters for your project, RadioRA 3 is the entry point. HomeWorks QSX is the specification-grade option.
Chapter 9 covers how all four Lutron tiers (Caseta PRO, RA2 Select, RadioRA 3, HomeWorks) compare.
Chapter 9: Ecosystem and app integration
This chapter covers the four Lutron control tiers, the platforms that work with each, and why the integration story matters more than which interface looks nicest.
Sivoia QS connects to your lighting system, your smart home controller, your phone, and your voice assistant.
The four tiers
Caseta PRO is the minimum professional hub required to run Sivoia QS. Dealer-sold, not the consumer Caseta bridge in retail stores. Right for standalone shade installations or smaller homes that do not need whole-home coordination. App control, voice control, and scheduling are fully supported. Sun-aware automation is not available at this tier.
RA2 Select adds whole-home coordination. Shades, lights, and scenes work together across the entire home from a single system.
RadioRA 3 is Lutron’s mid-tier professional system. Shades, lighting, and climate programmed together with precision. Installed and commissioned by a Lutron-certified specialist. Sun-aware automation via Natural Light Optimization starts at this tier.
HomeWorks is the specification-grade whole-home system. Used in five-star hotels, embassies, and luxury residences where no compromise is acceptable. Full integration of shades, lighting, HVAC, and occupancy across every zone, programmed to the specific rhythms of the household.
The choice between these four is not about budget preference. It is about the level of whole-home coordination your project requires, and whether sun-aware automation is part of the brief.
The app
The Lutron app on iOS and Android.
Raise or lower individual shades, set any shade to a specific position, trigger scenes, and schedule shades to open at sunrise and close at sunset.
The app works the same whether you are in the room or on the other side of the world.
Voice control across three platforms
Native integration with Apple HomeKit, Amazon Alexa, and Google Home.
All three let you group shades into rooms and control entire zones with a single command.
Two-way communication and reliability
Every Sivoia QS drive reports its exact position back to the system in real time.
When you open the app, the shade position shown is the actual current position. Not an estimate based on the last command sent.
Cheaper systems estimate position based on motor run time. Over months and years, those estimates drift. Commands become unreliable. The automation stops being trustworthy.
Lutron’s two-way communication means the system is as accurate on day 3,000 as on day one.
Third-party platforms
Sivoia QS integrates with Control4, Crestron, Savant, and other major luxury residential control platforms.
If your M&E contractor has already specified a third-party system, Sivoia QS works with it. Your specialist will confirm the exact integration path during consultation.
Lutron is moving toward Matter support. Current Sivoia QS systems integrate via Apple HomeKit, Amazon Alexa, and Google Home. If your project is specifying for a Matter-native ecosystem, your specialist will advise on the current integration path and what to expect as Lutron’s Matter rollout progresses.
The smart home question
The question is not which app looks nicest.
It is whether the system will still communicate reliably with every device in the house in 10 years, when the smart home landscape has shifted and lesser products have been discontinued.
Lutron has been manufacturing electronics for over 60 years. That track record is not something a cheaper system can replicate.
Chapter 10: Working with New Way
Every specification decision in this guide has a point where it stops being a line in a document and becomes a physical installation in your home.
That is where New Way comes in.
Who New Way is
New Way is Malaysia’s authorized Lutron specialist.
The team specifies, delivers, and installs Sivoia QS across the region, from single-room installations to full-home projects in Kuala Lumpur, the Klang Valley, and beyond.
Every Lutron installation New Way delivers is backed by Lutron’s eight-year warranty.
New Way’s Lutron credential
New Way holds a professional Lutron dealer credential covering Sivoia QS motorized shades, drapery systems, Palladiom, and curved track configurations.
The credential requires multi-day Lutron training on each product system, hands-on commissioning competency, and access to Lutron’s specialty hardware kits. It also includes co-programming support from Lutron’s own technical team on complex projects.
For homeowners, that means the specialist sitting across from you at the consultation has been trained by Lutron directly, not self-certified. And on a HomeWorks project with 40 shades across six zones, Lutron’s own engineers are available to support the commissioning.
What the 8-year warranty actually covers
Eight years is the headline. What it covers in practice matters more than the number.
Years one through five: full coverage. Drives, electronics, hardware, and fabric. If a component fails under normal operating conditions, it is replaced. No depreciation applied.
Years six through eight: 50% prorated credit toward replacement parts. The drive is not abandoned at year five. You receive credit against the cost of the replacement component for the remaining life of the warranty.
Advance replacement is available on critical components. If a drive fails in a multi-shade installation, New Way does not wait for a unit to be shipped before sending a specialist. A replacement unit ships ahead of the service visit to keep downtime minimal.
The escalation path runs from New Way to Lutron Singapore, Lutron’s Asia-Pacific hub, and from there to Lutron’s 24/7 global support line if required. For homeowners, that chain is invisible. New Way manages it.
Mockup before manufacturing
For specification-grade projects, New Way installs a full operable mockup before any shade goes into production.
One window. The exact pocket depth, fabric, hembar type, and side channel configuration you have specified. You operate it in your home, in your actual light, before a single unit is manufactured.
If the hembar profile reads differently in your room than it did in the showroom, you change it before the order is placed. Not after.
The mockup is not removed. It stays as the first installed unit of the final system.
Why timing is everything
The single most important thing this guide can tell you: get New Way involved before your contractor closes the ceiling.
Involve us at the design stage and everything is invisible in the finished home.
Involve us after the ceiling is plastered and the M&E is complete and you are already making compromises. Pockets that should be recessed become fascia. Side channels that should be invisible sit proud of the wall. A blackout system that should have been seamless requires visible add-ons.
The window is not the build itself. It is the moment before your contractor pours the concrete ceiling.
What the consultation covers
A New Way consultation is a specification session, not a sales visit.
Your specialist surveys the windows, confirms the right roller family for each opening, specifies every component from pocket type to hembar, recommends the right ecosystem tier, and aligns the timeline with your build schedule.
If your interior designer or M&E contractor has questions, your specialist speaks directly with them. The specification document that comes out of the consultation is what your contractor needs to prepare the ceiling correctly.
The showroom closes the gap
One thing this guide cannot do: let you hear a Lutron shade move.
You can read that the R64 operates under 35 dB. You can understand on paper that 35 dB is quieter than two people having a conversation. But until you stand in the New Way showroom and hear the shade travel in a silent room, you do not know what you are buying.
The same is true for hembar selection, fabric feel, and the difference between a standard motor and a Lutron drive.
The showroom closes that gap. Every time.
What happens after the showroom
Site measurement. Specification document. Order placement. Lead time confirmation. Installation coordination with your contractor. Commissioning, including IHA phase adjustment across every facade.
New Way manages the full sequence.
The finished installation is what you designed in the consultation, installed to Lutron’s specification, and commissioned to run exactly as the system was designed to run.
Commissioning and aftercare
Installation is not the end of the process. It is where the process becomes yours.
Site Acceptance Test. At handover, every shade in the installation is verified against the original specification. Position limits, IHA phase calibration, scene programming, and voice-control integration are all tested against the brief before New Way signs off. You do not accept a system that is not running exactly as designed.
Homeowner walkthrough. After the SAT, a New Way specialist spends two hours with you and your household. Every scene is demonstrated. Every control path is explained. Keypads, the app, voice commands, and override behavior are all covered. Household staff who will operate the system day-to-day are included.
30 to 90 day follow-up. Once you have lived with the system, your preferences shift. A scene you thought you wanted turns out to need adjustment. A shade position that seemed right in the showroom reads differently in daily use. New Way returns within 30 to 90 days of handover to fine-tune scenes, adjust presets, and address anything that only becomes clear after you have actually lived with the system.
Green-building credentials
Automated daylight-responsive shading reduces two building loads directly.
Lighting load. When shades reposition automatically to optimize daylight through the day, less artificial lighting is needed. In a floor-to-ceiling glazed home, that difference is measurable across every occupied hour of the day.
Cooling load. Solar heat gain through unshaded glass is one of the largest contributors to air-conditioning demand in Malaysian buildings. Shades that respond to the sun reduce that load without requiring the homeowner to intervene.
These two effects map to credit categories in the rating systems that govern green certification in Malaysia and the region. GBI Malaysia covers Energy Efficiency and Indoor Environmental Quality. BCA Green Mark Singapore covers the same two categories. LEED v4 addresses them under Energy and Atmosphere and Indoor Environmental Quality. WELL v2 addresses them under Light and Thermal Comfort.
Lutron does not publish point totals for GBI or Green Mark specifically. Credit contributions depend on the full project context, the building envelope, and the energy modeling approach. Your New Way specialist coordinates with the project’s green consultant to prepare the documentation the certification body requires.
If you have read this far, you are serious. Book your showroom visit and let us design your shading.
Conclusion
That covered a lot of ground.
The single most useful thing you can do is one action: get New Way involved before your contractor closes the ceiling.
Every other decision can still be optimized after that conversation. None of them can be optimized properly before it.
If your project is already complete and you are reading for a future build, save this guide.
Where is your home or project right now in the build? Knowing the stage is the first thing your specialist will ask.
Cluster 1: Decision & comparison
Sivoia QS or Triathlon: which Lutron system fits my home?
Sivoia QS is Lutron’s specification-grade motorized roller shade system for new builds and major renovations, while Triathlon is the wire-free system for completed homes. Sivoia QS supports linked shades, automatic hembar alignment to within 1/8 inch (3.2 mm), maximum widths beyond 18 ft on the R225 family, complete blackout via side channels and a wool-pile hembar, and operation under 35 decibels on R64 and R100 drives.
Triathlon runs on D-cell batteries with three to five years of life, requires no rewiring, and supports widths up to 108 inches at 38 decibels. Triathlon does not support linked shades, automatic alignment, or complete blackout. As of 2026, the rule is straightforward: home still being built or renovated specifies Sivoia QS; home already complete specifies Triathlon.
How do Lutron Sivoia QS roller shades compare to other motorized brands?
Lutron Sivoia QS roller shades occupy the specification-grade tier of motorized shading, distinguished by four engineering features that competing residential systems do not deliver in combination. The drive operates under 35 decibels on R64 and R100 families, quieter than two people having a conversation. Every drive contains a Hall effect sensor that maintains Intelligent Hembar Alignment to within 1/8 inch (3.2 mm) across multiple shades, with two-way communication confirming exact position rather than estimating from motor run time.
Position limits, scenes, and presets are retained for 10 years without power. The system carries an 8-year warranty, with prorated coverage extending into year eight. Lutron has manufactured electronics for over 60 years, a track record relevant when specifying systems intended to last 20 years in a luxury home.
How much do Lutron Sivoia QS motorized roller shades cost in Malaysia?
Lutron Sivoia QS motorized roller shade pricing in Malaysia is quoted after a New Way specification consultation, where roller family, fabric, hardware components, and ecosystem tier are locked. Sivoia QS sits at the specification-grade end of the motorized shading market and is not directly comparable to retail or DIY shade systems on price alone. Variables that drive cost include the roller drive selected (R64 to R300), pocket or fascia configuration, hembar profile (one of five), side channels and sill angle for complete blackout, and the Lutron control tier (Caseta PRO, RA2 Select, RadioRA 3, or HomeWorks).
As of 2026, lead time from order to commissioning is 10 to 14 weeks. New Way provides itemised quotations during the consultation, not on-page pricing.
Cluster 2: Technical & specification
How quiet are Lutron Sivoia QS motorized roller shades?
Lutron Sivoia QS motorized roller shades operate under 35 decibels on the R64 and R100 drive families, measured at one meter from the unit. That is quieter than two people having a conversation. The R150 family operates at 38 decibels because the heavier drive handles larger fabric loads, the R225 family stays under 38 decibels, and the R300 LIFT family for monumental glazing falls between 38 and 50 decibels.
Drive volume is engineered, not incidental. Every Sivoia QS unit is tested for acoustic performance during manufacturing. In bedroom and master-suite installations across Malaysian luxury residences, the under-35-decibel R64 and R100 drives are quiet enough that household members do not wake when scenes execute at sunrise.
What does complete blackout require beyond a blackout fabric?
Complete blackout in a Lutron Sivoia QS installation requires three components in addition to a blackout-rated fabric: aluminum side channels mounted in the window reveal, a sill angle at the base, and an exposed hembar with wool pile. The blackout fabric stops light through the fabric, but light still enters through the gaps at the sides and bottom of the shade unless those gaps are physically sealed.
Side channels need 63 mm of reveal depth on each side, framed before plastering. The sill angle gives the hembar a hard surface to close against. The wool pile presses against the sill angle when the shade is fully closed, sealing the bottom edge. As of 2026, the system is straightforward to specify during a build but difficult to add cleanly after the reveals are finished.
Does Lutron Sivoia QS work with Apple HomeKit, Amazon Alexa, and Google Home?
Yes. Lutron Sivoia QS motorized roller shades integrate natively with Apple HomeKit, Amazon Alexa, and Google Home through the Lutron app and a Caseta PRO SmartHub or higher-tier Lutron processor (RA2 Select, RadioRA 3, or HomeWorks). Voice commands raise, lower, and position individual shades or grouped scenes across rooms.
The system also integrates with luxury control platforms including Control4, Crestron, and Savant, which is relevant when an interior designer or M&E contractor has already specified a third-party hub. Two-way communication means the position shown in any connected app reflects the actual current position, not an estimate. Lutron is moving toward Matter support; current integration paths are confirmed during the New Way consultation. As of 2026, the three smart-home platforms above are the standard residential connections.
Cluster 3: Trust & risk
What does the Lutron Sivoia QS 8-year warranty cover?
The Lutron Sivoia QS 8-year warranty covers drives, electronics, hardware, and fabric under normal residential operating conditions. Years one through five carry full coverage with no depreciation: any component failure is replaced. Years six through eight provide a 50% prorated credit toward replacement parts, so the drive is not abandoned at year five.
Advance replacement is available on critical components, meaning a replacement unit ships ahead of the service visit to keep downtime minimal. The escalation path runs from New Way to Lutron Singapore (Lutron’s Asia-Pacific hub) and to Lutron’s 24/7 global support line if required. Every Sivoia QS unit is factory cycle-tested to simulate at least 10 years of constant use before shipping. The warranty applies to installations commissioned by a Lutron-credentialed dealer.
How long does a Lutron Sivoia QS installation take in Malaysia?
A Lutron Sivoia QS installation takes 10 to 14 weeks from order placement to commissioning in Malaysia. Lutron manufactures every drive and component to specification at facilities in the United States and Mexico, which is the primary driver of lead time. The sequence after order placement runs through manufacturing, freight to Singapore, customs clearance, delivery to New Way, site installation, and commissioning including Intelligent Hembar Alignment phase calibration.
For specification-grade projects, New Way installs an operable mockup of one window before the full order is manufactured. The mockup uses the exact pocket depth, fabric, hembar type, and side-channel configuration specified, allowing changes before production begins. As of 2026, scheduling installation to align with a contractor’s ceiling close-out date is the most common timing constraint.
What happens to Lutron Sivoia QS shade positions during a power failure?
Lutron Sivoia QS retains all shade positions, programmed limits, scene presets, and ecosystem programming for 10 years without external power. The drive’s onboard memory holds calibration data through power outages, brownouts, and extended absences. When power returns, the system resumes exactly where it left off, with no recalibration step required from the homeowner.
This 10-year non-volatile memory is a hardware feature of the Sivoia QS drive, not a cloud-dependent function. The shades continue to respond to scenes and schedules as originally programmed. For installations with whole-home Lutron control such as RadioRA 3 or HomeWorks, the controller also retains its programming.
Cluster 4: Planning & sustainability
When in a Malaysian build should Lutron Sivoia QS be specified?
Lutron Sivoia QS should be specified before the contractor closes the ceiling and plasters the window reveals. That moment is the gate. Recessed pockets, side channels at 63 mm reveal depth, sill angles, and the conduits required for a hardwired Sivoia QS installation must be coordinated during the architectural and M&E (mechanical and electrical) drawings, not added after.
For new builds, the right involvement point is during interior design and M&E coordination, typically 6 to 12 months before move-in. For major renovations, specification happens during demolition or before re-plastering. Triathlon, the wire-free Lutron system, is the alternative for homes that are already complete. As of 2026, every compromise New Way encounters in finished homes traces back to specification happening too late in the build sequence.
Does Lutron Sivoia QS shading contribute to GBI Malaysia or BCA Green Mark certification?
Lutron Sivoia QS automated shading supports Energy Efficiency and Indoor Environmental Quality criteria under both GBI Malaysia and BCA Green Mark Singapore by reducing two building loads directly: lighting load through daylight optimisation, and cooling load through solar heat gain control. LEED v4 addresses the same effects under Energy and Atmosphere and Indoor Environmental Quality. WELL v2 addresses them under Light and Thermal Comfort.
Specific point contributions depend on the full project sustainability strategy, the building envelope, and the energy modelling approach used. As of 2026, Lutron does not publish point totals for any single rating system because credit allocation is project-specific. The New Way specialist coordinates with the project’s green consultant to prepare the documentation each certification body requires.
End of Tightened v3.
