Curtain Hooks
Curtain hooks decide whether your install feels luxury or cheap.
Trusted, Loved And Installed By
Six hook types. Four materials. One spec sheet.
Affluent clients don't blame the fabric when curtains sound cheap. They hear the click at the overlap. They notice the carrier bent after one cleaning cycle. The Standard Curtain Hooks line is built to take that risk off your spec sheet. Six hook types, four materials. Each rated to the load and matched to the header your workroom actually builds. Same spec, same install method, whether the project is manual or motorised.
Six hook types. Four materials. One spec sheet.
Affluent clients don't blame the fabric when curtains sound cheap. They hear the click at the overlap. They notice the carrier bent after one cleaning cycle. The Standard Curtain Hooks line is built to take that risk off your spec sheet. Six hook types, four materials. Each rated to the load and matched to the header your workroom actually builds. Same spec, same install method, whether the project is manual or motorised.
What's in the Standard Curtain Hooks line
Six hook types. Four materials. Sized to the residential, commercial, and hospitality install realities your workrooms actually face.
What's in the Standard Curtain Hooks line
Six hook types. Four materials. Sized to the residential, commercial, and hospitality install realities your workrooms actually face.
Our range of Standard Curtain Hooks
Six SKUs across the four engineering types: 4-prong pleater, single pin-on end, heavy-duty steel, and adjustable polymer. Each is specified per track orientation (wall or ceiling), material, and end-of-panel application.
Our range of Standard Curtain Hooks
Six SKUs across the four engineering types: 4-prong pleater, single pin-on end, heavy-duty steel, and adjustable polymer. Each is specified per track orientation (wall or ceiling), material, and end-of-panel application.
101 White Wall Pleat Curtain Hooks
Four-prong pleater hook for wall-mounted curtain track installs. The four prongs engage standard pleater tape pockets to form adjustable pinch pleats without permanent sewing. Decorator-friendly white finish blends into the header for tailored finishes. Specify for standard residential and commercial wall-track projects across Malaysia and Singapore.
104 White Ceiling Pleat Curtain Hooks
Four-prong pleater hook for ceiling-mounted curtain track installs. Same workroom-default pleat engagement as the 101, sized for ceiling track profiles. Decorator white blends with ceiling colour for concealed-track and shadow-gap finishes. Pair with short-neck variants for fully invisible-hardware installations.
8430 Steel Curtain Hooks
Heavy-duty steel hook with a four-wand frame for high-load residential and hospitality curtains. The steel construction carries the tensile rating heavy lined curtains and blackout velvets need without flex under load. Specify against the per-support-point capacity with a 20% safety margin against drawn fabric weight.
101 Single Curtain End Hooks
Single pin-on hook for the end of a curtain panel on a wall-mounted track. Widely used across the Malaysia and Singapore curtain market for Singapore-pleat headers. Secures the loose end of the panel to the track without distorting pleat geometry on the adjacent prongs.
104 Single Curtain End Hooks
Single pin-on hook for the end of a curtain panel on a ceiling-mounted track. The ceiling-track equivalent of the 101 single end hook, used to secure loose panel ends on concealed-track installations. Standard companion piece on every 104 wall-pleat install.
Adjustable Plastic Single Hooks
Zinc-plated polymer hook with rounded edges, designed to be fabric-safe across mid-weight headers and silent in operation. The rounded edge geometry prevents the punctures and snagging that pin-style hooks risk on delicate weaves, sheers, and decorative-grade fabrics. Specify for luxury bedrooms and hospitality rooms where silent draw is part of the brief.
Spec'd to the load, not to a price.
Cheap suppliers tell you any hook works. You know better, because you've eaten the revisits when one didn't. The Standard line documents tensile per hook and material. Every load rating has a 20% safety margin baked in. Below: the load formula, the per-trolley spec, and the calculation that ends the call-back.
Spec'd to the load, not to a price.
Cheap suppliers tell you any hook works. You know better, because you've eaten the revisits when one didn't. The Standard line documents tensile per hook and material. Every load rating has a 20% safety margin baked in. Below: the load formula, the per-trolley spec, and the calculation that ends the call-back.
Complete Technical Specifications for Outdoor Shading Solutions
What hook types are in the Standard Curtain Hooks line, and which fits which header style?
Standard Curtain Hooks ship in six types: 4-prong pleater hook, pin-on hook, long-neck hook, short-neck hook, non-tilting hook, and snap-on glider carrier. Each is sized to a specific header style and track or rod system, matched per fabric weight and design intent, as of 2026.
Curtain workrooms standardising hook selection across mixed residential, hospitality, and commercial projects without depending on a single star technician.
4-prong pleater hook
Engages pleater tape pockets to create adjustable pinch pleats without permanent sewing. This is the workroom default for tailored pinch pleat headings on mid-weight cottons, linen blends, and decorative weaves.
Pin-on hook (drapery pin)
Pierces the fabric directly for hand-pleated headings. Pin position controls vertical drop and floor clearance. Used on sheers, lightweight cottons, and fine weaves where pleater tape would punch through.
Long-neck and short-neck variants
Long-neck extends the curtain drop, lowering the header below the rod for visual height in low-ceilinged interiors. Short-neck pulls the header tight against the track for invisible-hardware finishes.
Non-tilting hook
0.068-gauge wire at 1.5 inch length, engineered to resist rotation under load. Keeps tailored pinch pleat geometry consistent across panels through repeated cleaning cycles.
Snap-on glider carrier
Polymer carrier sized for motorised curtain tracks. Compatible with Aqara, Kepta, and Lutron Vela channel profiles. Specify against motor torque rating plus 20% safety margin.
What materials are Standard Curtain Hooks made from, and which material for which install?
Standard Curtain Hooks ship in four materials: zinc-plated steel, stainless steel, nylon and high-density polymer, and solid brass. Each material is picked for a specific install reality (residential humidity, coastal exposure, silent operation, decorative premium), as of 2026.
Workrooms specifying for a mix of Malaysian and Singapore residential, hospitality, coastal, and decorative-premium projects in a single supply order.
Zinc-plated steel
High tensile strength, moderate corrosion resistance, audible in operation. The standard residential workroom default for non-coastal interiors. Replace with stainless in any room within 1 km of the coast.
Stainless steel
Very high tensile, superior corrosion resistance, audible. Specify for coastal Malaysia and Singapore homes, bathrooms, swimming pool rooms, and balconies. Stays structurally and visually intact for the life of the curtain.
Nylon and high-density polymer
Moderate tensile, excellent corrosion resistance, near-silent in operation. Specify for track gliders, motorised carriers, and luxury residential rooms where silent draw matters. Reduces required pull force, useful for elderly clients and hospitality rooms.
What load rating should I specify against fabric weight for Standard Curtain Hooks?
Standard Curtain Hooks carry per-support-point load ratings from 40 lb (2-wheel nylon roller) up to 125 lb (4-wheel steel trolley), with the residential rod-and-hook standard rated to 50 lb. Always specify with a 20% safety margin against drawn fabric weight to absorb dynamic load when curtains are drawn fast, per New Way workroom-spec guidance as of 2026.
Curtain workrooms specifying heavy lined and interlined curtains, blackout velvets, or hospitality wear-cycle curtains where one overloaded carrier triggers cascade failure.
Per-support-point load formula
Total carried weight equals per-foot fabric weight multiplied by the number of support points across the span, plus a 20% safety margin reserved for dynamic load. If in doubt, move up one rating level.
Residential standard
Roller hooks are rated to 40 lb (nylon, 2-wheel) or 75 lb (steel, 2-wheel). Standard rod-and-hook residential installs are rated to 50 lb. Sufficient for most mid-weight cotton and linen-blend curtains within a 20% margin.
Industrial and hospitality
Heavy-duty 4-wheel steel trolleys reach 125 lb per support point. Specify these for daily open-and-close hospitality cycles, heavy interlined curtains, and commercial divider curtains across long spans.
Cascade-failure prevention
Per-support-point capacity is what prevents one overloaded carrier from transferring load to its neighbours and triggering a chain failure. Specify the rating against actual fabric weight, not against the supplier's bracket-level claim.
How do Standard Curtain Hooks work with motorised curtain tracks?
Standard Curtain Hooks integrate with motorised curtain tracks via the snap-on glider carrier variant, sized to fit Aqara, Kepta, and Lutron Vela channel profiles. The same hook line covers manual and motorised projects, installed with the same method (as of 2026).
Workrooms scaling motorised curtain installs without rebuilding the hook stack from scratch per project.
Snap-on glider carrier specification
Low-friction polymer carrier sized to fit common motorised curtain track channel profiles in the Malaysia and Singapore market. Compatible with Aqara, Kepta, and Lutron Vela.
Motor torque match
Specify motor torque rating against drawn fabric weight plus a 20% safety margin for dynamic load. Test motor performance with the actual fabric installed, not a sample weight.
Friction and bend radius
Motorised installs are stricter on glide friction and bend radius than manual installs. Smooth bend radii, dust-protected channels, and low-friction polymer carriers are not optional for reliable motorised operation.
Install method parity
If a workroom can install a manual curtain, the same team can install a motorised one with this hook line. Same method, same time, same skill set.
What sizes, dimensions, and interfaces are available for Standard Curtain Hooks?
Standard Curtain Hooks are dimensioned per header style and fabric weight. The non-tilting variant uses 0.068-gauge wire at 1.5 inch length; other variants ship sized to fit standardised pleater tape pockets and common track and rod interface dimensions in the Malaysia and Singapore market (as of 2026).
Workrooms swapping pleat depth or fullness on-site without re-fabrication.
Pleater tape interface
4-prong pleater hooks are sized to fit standardised pleater tape pockets, so workrooms can adjust pleat depth and fullness on-site without re-fabrication.
Non-tilting variant dimensions
0.068-gauge wire at 1.5 inch length. The stiffer gauge and shorter length resist rotation under load, preserving consistent pinch pleat geometry under fabric weight.
Hook neck length
Long-neck for visual height in low-ceilinged interiors. Short-neck for concealed track and invisible-hardware finishes. Specify by design intent, not by default.
Track and rod interface
Carriers are sized to fit common pleater tapes, motorised tracks (Aqara, Kepta, Lutron Vela), and standard residential rod-and-hook systems. Verify interface dimensions before fabrication on non-standard tracks.
Mounting
Inside reveal or outside / face-fix per track or rod system.
What warranty, care regime, and child-safety alignment do Standard Curtain Hooks carry?
Standard Curtain Hooks ship under the standard 5-year New Way product warranty, with documented care covering monthly track vacuuming, silicone-only lubrication every 6 to 12 months, and bi-annual hardware inspection (as of 2026). Cordless and motorised carrier compatibility aligns with the CPSC 2022 corded-window-covering child-safety standards. [Hardware-specific warranty exclusions: verify with team.]
Curtain workrooms standardising long-term maintenance contracts with hospitality and luxury residential end-clients.
5-year New Way warranty
Hardware ships under the standard 5-year New Way product warranty. Hardware-specific exclusions and motor-cover terms are confirmed at quote.
Track maintenance regime
Vacuum tracks monthly with a soft brush attachment to remove dust and grit. Failure to clear grit accelerates carrier wear and increases pull force, especially on motorised installs.
Lubrication
Apply silicone-based lubricant every 6 to 12 months. Never oil-based: oil migrates onto fabric and stains permanently.
Warranty coverage
New Way cable guided outdoor blinds include product and motor warranties as specified at quote; coverage is confirmed after site survey and component selection to ensure clarity on terms.
Bi-annual inspection
Inspect brackets, screws, and gliders bi-annually. Replace any bent carrier immediately to prevent cascade failure under load.
Child-safety alignment
Cordless and motorised carrier compatibility aligns with CPSC 2022 corded-window-covering standards. This is alignment via product compatibility, not a per-product certification.
Standard Curtain Hooks ship in six types: 4-prong pleater hook, pin-on hook, long-neck hook, short-neck hook, non-tilting hook, and snap-on glider carrier. Each is sized to a specific header style and track or rod system, matched per fabric weight and design intent, as of 2026.
Curtain workrooms standardising hook selection across mixed residential, hospitality, and commercial projects without depending on a single star technician.
4-prong pleater hook
Engages pleater tape pockets to create adjustable pinch pleats without permanent sewing. This is the workroom default for tailored pinch pleat headings on mid-weight cottons, linen blends, and decorative weaves.
Pin-on hook (drapery pin)
Pierces the fabric directly for hand-pleated headings. Pin position controls vertical drop and floor clearance. Used on sheers, lightweight cottons, and fine weaves where pleater tape would punch through.
Long-neck and short-neck variants
Long-neck extends the curtain drop, lowering the header below the rod for visual height in low-ceilinged interiors. Short-neck pulls the header tight against the track for invisible-hardware finishes.
Non-tilting hook
0.068-gauge wire at 1.5 inch length, engineered to resist rotation under load. Keeps tailored pinch pleat geometry consistent across panels through repeated cleaning cycles.
Snap-on glider carrier
Polymer carrier sized for motorised curtain tracks. Compatible with Aqara, Kepta, and Lutron Vela channel profiles. Specify against motor torque rating plus 20% safety margin.
Standard Curtain Hooks ship in four materials: zinc-plated steel, stainless steel, nylon and high-density polymer, and solid brass. Each material is picked for a specific install reality (residential humidity, coastal exposure, silent operation, decorative premium), as of 2026.
Workrooms specifying for a mix of Malaysian and Singapore residential, hospitality, coastal, and decorative-premium projects in a single supply order.
Zinc-plated steel
High tensile strength, moderate corrosion resistance, audible in operation. The standard residential workroom default for non-coastal interiors. Replace with stainless in any room within 1 km of the coast.
Stainless steel
Very high tensile, superior corrosion resistance, audible. Specify for coastal Malaysia and Singapore homes, bathrooms, swimming pool rooms, and balconies. Stays structurally and visually intact for the life of the curtain.
Nylon and high-density polymer
Moderate tensile, excellent corrosion resistance, near-silent in operation. Specify for track gliders, motorised carriers, and luxury residential rooms where silent draw matters. Reduces required pull force, useful for elderly clients and hospitality rooms.
Standard Curtain Hooks carry per-support-point load ratings from 40 lb (2-wheel nylon roller) up to 125 lb (4-wheel steel trolley), with the residential rod-and-hook standard rated to 50 lb. Always specify with a 20% safety margin against drawn fabric weight to absorb dynamic load when curtains are drawn fast, per New Way workroom-spec guidance as of 2026.
Curtain workrooms specifying heavy lined and interlined curtains, blackout velvets, or hospitality wear-cycle curtains where one overloaded carrier triggers cascade failure.
Per-support-point load formula
Total carried weight equals per-foot fabric weight multiplied by the number of support points across the span, plus a 20% safety margin reserved for dynamic load. If in doubt, move up one rating level.
Residential standard
Roller hooks are rated to 40 lb (nylon, 2-wheel) or 75 lb (steel, 2-wheel). Standard rod-and-hook residential installs are rated to 50 lb. Sufficient for most mid-weight cotton and linen-blend curtains within a 20% margin.
Industrial and hospitality
Heavy-duty 4-wheel steel trolleys reach 125 lb per support point. Specify these for daily open-and-close hospitality cycles, heavy interlined curtains, and commercial divider curtains across long spans.
Cascade-failure prevention
Per-support-point capacity is what prevents one overloaded carrier from transferring load to its neighbours and triggering a chain failure. Specify the rating against actual fabric weight, not against the supplier's bracket-level claim.
Standard Curtain Hooks integrate with motorised curtain tracks via the snap-on glider carrier variant, sized to fit Aqara, Kepta, and Lutron Vela channel profiles. The same hook line covers manual and motorised projects, installed with the same method (as of 2026).
Workrooms scaling motorised curtain installs without rebuilding the hook stack from scratch per project.
Snap-on glider carrier specification
Low-friction polymer carrier sized to fit common motorised curtain track channel profiles in the Malaysia and Singapore market. Compatible with Aqara, Kepta, and Lutron Vela.
Motor torque match
Specify motor torque rating against drawn fabric weight plus a 20% safety margin for dynamic load. Test motor performance with the actual fabric installed, not a sample weight.
Friction and bend radius
Motorised installs are stricter on glide friction and bend radius than manual installs. Smooth bend radii, dust-protected channels, and low-friction polymer carriers are not optional for reliable motorised operation.
Install method parity
If a workroom can install a manual curtain, the same team can install a motorised one with this hook line. Same method, same time, same skill set.
Standard Curtain Hooks are dimensioned per header style and fabric weight. The non-tilting variant uses 0.068-gauge wire at 1.5 inch length; other variants ship sized to fit standardised pleater tape pockets and common track and rod interface dimensions in the Malaysia and Singapore market (as of 2026).
Workrooms swapping pleat depth or fullness on-site without re-fabrication.
Pleater tape interface
4-prong pleater hooks are sized to fit standardised pleater tape pockets, so workrooms can adjust pleat depth and fullness on-site without re-fabrication.
Non-tilting variant dimensions
0.068-gauge wire at 1.5 inch length. The stiffer gauge and shorter length resist rotation under load, preserving consistent pinch pleat geometry under fabric weight.
Hook neck length
Long-neck for visual height in low-ceilinged interiors. Short-neck for concealed track and invisible-hardware finishes. Specify by design intent, not by default.
Track and rod interface
Carriers are sized to fit common pleater tapes, motorised tracks (Aqara, Kepta, Lutron Vela), and standard residential rod-and-hook systems. Verify interface dimensions before fabrication on non-standard tracks.
Mounting
Inside reveal or outside / face-fix per track or rod system.
Standard Curtain Hooks ship under the standard 5-year New Way product warranty, with documented care covering monthly track vacuuming, silicone-only lubrication every 6 to 12 months, and bi-annual hardware inspection (as of 2026). Cordless and motorised carrier compatibility aligns with the CPSC 2022 corded-window-covering child-safety standards. [Hardware-specific warranty exclusions: verify with team.]
Curtain workrooms standardising long-term maintenance contracts with hospitality and luxury residential end-clients.
5-year New Way warranty
Hardware ships under the standard 5-year New Way product warranty. Hardware-specific exclusions and motor-cover terms are confirmed at quote.
Track maintenance regime
Vacuum tracks monthly with a soft brush attachment to remove dust and grit. Failure to clear grit accelerates carrier wear and increases pull force, especially on motorised installs.
Lubrication
Apply silicone-based lubricant every 6 to 12 months. Never oil-based: oil migrates onto fabric and stains permanently.
Warranty coverage
New Way cable guided outdoor blinds include product and motor warranties as specified at quote; coverage is confirmed after site survey and component selection to ensure clarity on terms.
Bi-annual inspection
Inspect brackets, screws, and gliders bi-annually. Replace any bent carrier immediately to prevent cascade failure under load.
Child-safety alignment
Cordless and motorised carrier compatibility aligns with CPSC 2022 corded-window-covering standards. This is alignment via product compatibility, not a per-product certification.
Authorized Fabricator for Renson, Aqara, Lutron
New Way is the licensed Renson Fixscreen fabricator and installer for Malaysia and Singapore, a Lutron-approved fabricator since 2022, and an Aqara partner. The Standard Cable-Guided line on this page is the entry rung of the New Way outdoor ladder. For hospitality references and hurricane wind class, route to Renson Fixscreen.
Trust, Reach & Recognition
New Way Group, founded 1993; full pivot to intelligent shading in 2018; Singapore entity since 2025.
Licensed Renson Fixscreen fabricator and installer for Malaysia and Singapore. Lutron-approved fabricator since 2022.
316 marine-grade stainless hardware throughout, 10+ year operating life, 3-year system and 5-year motor warranty.
Products Reviews
Frequently Asked Questions
Specifications
How many curtain hooks do I need per panel?
Standard Curtain Hooks are specified per pleater tape pocket spacing, with one master carrier at each end of the panel. Exact hook count depends on the header style (pinch pleat, hand-pleat, wave fold), the pleater tape pocket spacing, and the finished panel width once pleated, not the flat fabric width. As of 2026, the line ships sized to fit standardised pleater tape pockets common in the Malaysia and Singapore market, so a workroom can adjust pleat depth and fullness on-site without re-fabrication. For exact hook counts against a specific tape and fabric weight, the New Way dealer team confirms at quote.
When should I use a long-neck hook vs a short-neck hook?
Long-neck and short-neck variants of Standard Curtain Hooks are picked by design intent, not by default. Long-neck hooks extend the drop, lowering the curtain top below the rod or track to create visual height in low-ceilinged interiors. Short-neck hooks pull the header tight against the track for invisible-hardware finishes, used wherever the design intent is concealed track or ceiling-pocket installation. Both ship in zinc-plated steel and stainless variants, with short-neck also available in brass for decorative-premium residential. Specify long-neck when ceiling height is the design constraint and short-neck when the track is meant to disappear behind the fabric.
Materials
What's the difference between a 4-prong pleater hook and a pin-on hook?
A 4-prong pleater hook engages pleater tape pockets to create adjustable pinch pleats without permanent sewing. It is the workroom default for tailored pinch pleat headings on mid-weight cottons, linen blends, and decorative weaves. A pin-on hook (drapery pin) pierces the fabric directly and is used for hand-pleated headings where the pin position controls vertical drop and floor clearance, typically on sheers, lightweight cottons, and fine weaves where a pleater tape pocket would punch through the fabric. Standard Curtain Hooks ship both variants, sized to fit standardised pleater tape pockets in the Malaysia and Singapore market. As of 2026, the 4-prong remains the volume workroom default.
Are stainless steel curtain hooks worth the cost in coastal Malaysia or Singapore?
Stainless steel variants of Standard Curtain Hooks are the right specification for any room within 1 km of the coast or any high-humidity space (bathrooms, swimming pool rooms, balconies). Zinc-plated steel visibly corrodes within 18 to 36 months in those conditions, which forces hook replacement, curtain removal, and site revisits. Stainless variants stay structurally and visually intact for the life of the curtain, which makes them the lower total-cost-of-ownership pick in coastal installs. The line covers stainless across the 4-prong pleater, long-neck, short-neck, and non-tilting variants. Specify zinc-plated for non-coastal interiors and stainless wherever coastal humidity is a real condition.
Performance
What load rating should I specify against heavy lined curtains?
Standard Curtain Hook load ratings run from 40 lb (2-wheel nylon roller) to 125 lb per support point (4-wheel steel trolley), with the residential rod-and-hook standard rated to 50 lb. For heavy lined or interlined curtains and blackout velvets, calculate total carried weight as per-foot fabric weight times the number of support points across the span, then add a 20% safety margin reserved for dynamic load. If the calculation lands between two rating levels, move up. Carrier spacing must keep fabric weight under the per-support-point rating: this is what prevents one overloaded carrier from transferring load to its neighbours and causing cascade failure. As of 2026 these ratings are documented per hook type and material in the Standard Curtain Hooks spec sheet.
How do I keep pinch pleats from collapsing after a few weeks?
Specify the non-tilting variant of Standard Curtain Hooks for any tailored pinch pleat heading where the workroom guarantees the look long-term. The non-tilting hook uses 0.068-gauge wire at 1.5 inch length, which resists rotation under fabric weight and keeps pleats upright across panels through repeated cleaning cycles. Match prong count to pleater tape pocket size, and keep total carried fabric weight under the hook rating with a 20% safety margin. Standard 4-prong pleater hooks work for most mid-weight tape installs; non-tilting is the upgrade for heavy lined curtains, hospitality wear-cycles, and any panel where pleat geometry has to hold up.
Smart Integration
Can Standard Curtain Hooks work with motorised tracks like Aqara, Kepta, or Lutron Vela?
Yes. Standard Curtain Hooks integrate with motorised curtain tracks via the snap-on glider carrier variant, sized to fit Aqara, Kepta, and Lutron Vela channel profiles in the Malaysia and Singapore market. The carrier is low-friction polymer, which is the right material for motorised installs where glide friction and bend radius determine reliable motor performance. Specify motor torque rating against the drawn fabric weight plus a 20% safety margin for dynamic load, and test motor performance with the actual fabric installed, not a sample weight. The same hook line covers manual and motorised projects, installed with the same method. As of 2026, New Way is an authorized Aqara fabricator and a Lutron-approved fabricator.
Installation
How do I attach 4-prong pleater hooks to pleater tape?
4-prong pleater hooks attach to pleater tape pockets by inserting the four prongs into adjacent pockets along the header, which forms the pinch pleat without permanent sewing. The prong spacing of Standard Curtain Hooks is sized to fit standardised pleater tape pockets common in the Malaysia and Singapore market, so a workroom can adjust pleat depth and fullness on-site without re-fabrication. Insert one hook every set of four pockets for a standard pinch pleat, or every set of three for a tighter pleat. Cross-check the panel width once pleated against the track or rod length, and verify that the hook neck length matches the design intent (long-neck for visual drop, short-neck for concealed track) before committing the install.
Warranty
What warranty and maintenance regime do Standard Curtain Hooks ship with?
Standard Curtain Hooks ship under the 5-year New Way product warranty, with hardware-specific exclusions confirmed at quote. The documented maintenance regime calls for monthly track vacuuming with a soft brush attachment to remove dust and grit, silicone-based lubrication every 6 to 12 months (never oil-based, since oil migrates onto fabric and stains permanently), and bi-annual inspection of brackets, screws, and gliders, with immediate replacement of any bent carrier to prevent cascade failure under load. Cordless and motorised carrier compatibility aligns with the CPSC 2022 corded-window-covering child-safety standards. As of 2026, New Way provides proactive QC follow-up on the first 2 to 3 orders for new dealers.
Dealer
How do I open a New Way curtain dealer trade account?
New Way runs a curtain dealer trade account programme across Malaysia and Singapore, with 1,257 active dealers as of FY25. Trade account setup starts with a sales call (within one business day of enquiry) covering dealer-tier pricing, the physical catalogue, a dedicated WhatsApp contact, and the standard 5-year product warranty wrap on first orders. Once the account is open, dealers get 1-hour quote turnaround during office hours, proactive QC follow-up on the first 2 to 3 orders, and ongoing dealer support across the full New Way line: curtain accessories, tracks, motorised systems, and fabric. To start, use the Get Pricing and Catalogue CTA on this page or message the dealer team on WhatsApp.
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