We work with them. As of 2026, New Way fabricates and installs the shading layer, while your integrator keeps full control of the smart-home system. We are the authorized Lutron, Aqara, and Renson fabricator, so the shades we make are built to drop into whatever control system your integrator runs. We take the shade schedule and the control plan from them, fabricate to it, and hand back shades that program in like any other device. There is no turf war: your integrator owns the system, we own the shading, and you get one clean result instead of two vendors blaming each other.

Yes. As of 2026, New Way is an authorized Lutron fabricator (since 2022), so the shades are built to integrate directly with Lutron control, including Sivoia QS, Palladiom, Serena, and Triathlon. The Electronic Drive Unit is calibrated at the factory, the wiring is labeled to match your integrator’s Lutron plan, and the shades program in alongside the keypads and lighting, with no extra control boxes or dry-contact workarounds. Sivoia QS holds alignment within about 3mm across a wall of windows, and the quietest motors run around 35 dBA. Send the processor and the shade schedule, and we confirm the integration before we make anything.

Because a forced workaround is the part that breaks first. As of 2026, a non-certified motor on a Lutron or Matter system usually needs an extra interface or a dry-contact bridge, which is the failure point that brings the integrator back a year later for a service call. A New Way shade is built to integrate properly, so it programs in cleanly and stays working. Every product carries a 5-year warranty, confirmed at quotation. You paid for a system that just works; the shading should not be the one part that does not.

That works too. As of 2026, New Way is the sole authorized Aqara fabricator in Malaysia, so for a Matter or Apple Home setup we fabricate Aqara Roller Shades that connect through the Aqara hub bridge to Apple Home, Google Home, Alexa, and Matter. If your integrator runs Home Assistant or a Matter-based system, the shades join it the same way the rest of your devices do. We will tell you honestly which control runs natively and which runs through the hub, so there are no surprises after install. Tell us the system your integrator uses, and we specify shading that fits it.

It will look designed. As of 2026, New Way makes each shade to measure in custom fabric, with concealed tracks and a clean finish, so the shading reads as part of the room rather than hardware added after the automation. For the rooms where only the fabric should show, we detail recessed Lutron drapery to Application Note #843 (a 32mm track recess), with a deeper 305mm pocket where blackout drapery is needed. The fabric is Grade 8 color fastness with GREENGUARD Gold and OEKO-TEX certification, so it looks right and holds its color. Bring your designer’s scheme and we match to it.

It depends on what it is, and we keep that simple. As of 2026, New Way handles anything to do with the shading itself: the fabric, the track, the motor, the fit. Your integrator handles the system: the app, the scenes, the processor. Because the shades are fabricated to integrate cleanly, there is rarely an overlap, but if there is, New Way and your integrator sort it out between us rather than leaving you in the middle. New Way backs the shading with a local team and a real warranty: 5 years on every product. Support does not vanish after install.