Yes. New Way has been an Authorized Lutron Fabricator since 2022. As of 2026, the authorization covers the full Lutron residential portfolio: Sivoia QS Roller, Palladiom Roller, Triathlon Roller, Serena (Caseta), Lutron Zebra, and Sivoia QS Wood Blinds. It also covers the full Lutron drapery family (Sivoia QS Drapery, Drapery Lite, Alena, Palladiom Drapery), the Lutron Recessed Drapery System to Application Note #843, and Lutron Concealed Roller Shades. New Way coordinates directly with the Lutron dealer or integrator on the project, never replacing them.

Yes. As of 2026, New Way fabricates to whichever Lutron control system the project carries, including Caseta, RadioRA 3, and HomeWorks. The Electronic Drive Unit is factory-calibrated before shipping, the wiring is labeled circuit by circuit to match the Lutron submittal, and the shade is mocked up before mass production. Send the processor model, the shade schedule, and the submittal package, and the team confirms fabric, mounting, and integration details before fabrication starts. This is the moment to bring New Way in, before the workroom alternative is offered.

Directly. As of 2026, the most common way a Lutron dealer loses the shade attach is a designer substitution mid-project. New Way protects the spec with three moves: a sample on the principal’s table before mass production, certified-fabricator documentation that survives a substitution challenge, and a direct conversation between the New Way team, the designer, and the dealer. The team works to the designer’s aesthetic intent on fabric and finish, while keeping the motor and integration spec on the certified path. Spec defense is part of the service, not an upcharge.

Every New Way product carries a 5-year warranty, confirmed in writing on each end-customer quote. Lutron’s own system warranty covers the Lutron-supplied components on top of the New Way cover; the exact Lutron term is confirmed on the project quote. As of 2026, the layered warranty is part of why a certified shade costs less than a non-certified shade across the life of the system.

Lifecycle math, not sticker price. A non-certified shade typically requires extra control interfaces or dry-contact workarounds at install, runs the risk of one to two service calls per year on what should be set-and-forget, and exposes the dealer to the noisy or misaligned operation that the principal blames on the dealer, not the supplier. As of 2026, a New Way Lutron-certified shade quotes higher up front and lower across the project’s life, with the system warranty and the spec-defense path included.

Yes, where the brief carries an outdoor scope. Renson Fixscreen is New Way’s outdoor zip-screen system, fabricated as an authorized Renson Fabricator. For Lutron projects with a terrace, balcony, or facade element, Fixscreen can be specified alongside the indoor Lutron stack. The Renson outdoor motor runs on its own supported control and is bridged into the wider system through supported third-party integration, rather than running Lutron-native. As of 2026, this is most common on luxury residential and hospitality projects where the principal’s brief covers indoor and outdoor as one scene. Bring the outdoor scope to the consultation and the team confirms what integrates with which processor.